Projects
Card Processing Outsourcing
Addiko Group
Role / Scope: Program Director coordinating 5 banks and 15 external providers across 4 CEE countries.
Summary: Led the migration of 500k debit and 70k credit cards from an in-house system to a third-party processor (Fiserv). Reorganized program management, aligned internal teams and external vendors, and delivered the migration on time despite COVID-related travel restrictions. The project improved regulatory compliance, operational efficiency and strengthened service reliability across CEE.
Tags: Card Processing | Retail Banking | Multi-Country Outsourcing Program | Transformation
Retail Lending Transformation
Addiko Group
Role / Scope: Group Managing Director for Retail Product Management, leading transformation across 5 CEE markets.
Summary: Executed a strategic turnaround of the retail lending business, refocusing from mortgage specialization to unsecured lending, simplifying the product portfolio, and implementing a new loans processing platform. Unsecured lending disbursements grew over 200% to more than €500m annually, enabling the successful IPO on the Vienna Stock Exchange.
Tags: Retail Banking | Retail Lending | Product Portfolio | Transformation | IPO Readiness
Bancassurance Partnership Revitalization
UNIQA / Raiffeisen
Role / Scope: Head of Distribution & Partner Management leading cross-border revitalization across 10 CEE markets.
Summary: Revitalized a long-standing bancassurance partnership by establishing a joint task force, reinstating structured governance, and co-authoring a strategic framework. Strengthened multi-country collaboration and triggered the appointment of a new Group Bancassurance lead at RBI, laying the foundation for future joint initiatives.
Tags: Bancassurance Strategy | Partnership Governance
Digital Bank Launch
Zuno Bank
Role / Scope: Lead of Product & Marketing stream for multi-country digital bank launch.
Summary: Designed value proposition, banking product suite, digital customer journeys, and CRM strategy while coordinating core banking and internet banking platform implementation. The bank received its Austrian licence from the Financial Market Authority and launched successfully in Slovakia, establishing a scalable model for future multi-country direct banking operations.
Tags: Direct Banking | Greenfield Implementation | Retail Banking